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How to create an FTP account in cpanel?

An FTP account is used to upload and manage files on your web site. You can give different people different levels of access by assigning them to a specific directory. You must create an FTP account for each user to do so.

Note: By default, you already have a single default FTP account. Use your cPanel username and password to log into it. Creating new FTP accounts can be done to give access to other people without giving them your cPanel login credentials.

Note: Your control panel may look slightly different depending on the theme you are using, however the steps will be the same for all themes based off of the X3 theme.

To create an FTP account, please do the following:

  1. Login to cPanel and go to the Files section.
  2. Optional step: If you are using the X theme, click FTP Manager.
  3. Click FTP Accounts.
  4. Optional step: If you are using the X theme, click Add FTP Account.
  5. To the right of "Login:", type the name of the FTP user. Please note, a full FTP user name will always be formatted as  This email address is being protected from spambots. You need JavaScript enabled to view it. . You cannot create an FTP account without your domain name in it, regardless of the publish destination.
  6. To the right of "Password:", please provide a password which will be used to authenticate this FTP account.
  7. To the right of "Quota", please provide the maximum amount of bandwidth this FTP user may use. Please note, if you leave the quota at unlimited, then the FTP user will have the ability to use the total amount of bandwidth for the cPanel account.
  8. To the right of "Directory: /", cPanel will guess the directory you want; however, it is usually wrong. This is because cPanel will guess the directory name is exactly the same as the FTP username, but that normally is not the case. So, I recommend erasing everything after "public_html/".
  9. To the right of "Directory: /public_html/", please provide a directory for which you would like the user to access.
    This is the step where you determine the level of access. Whatever directory you specify, the FTP user will not be able to navigate outside of that folder. However, they will be able to access all files and subfolders inside that folder.
  10. Click Create

You have now just set up an FTP account.

Hint: For the Directory, if you erase everything and type a single "/", then the user will have access to your home directory (anything outside of the public_html folder).

Notice: An FTP account is created automatically when you: sign up for hosting, create a cPanel, create an addon domain, create a subdomain name, or enable anonymous FTP

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